Sony, if you haven't heard, has been having some problems. First, they installed what could charitably be described as very aggressive DRM on their customers computers (which was technically covered in the EULA, but many people are understandably upset)
The DRM not only caused problems, but allowed other spyware to get onto your computer via the same route.
So Sony decided to put in a fix which would remove the software in question. Which was broken, and caused more problems.
Not a good time to be Sony, in a public relations sense. This speaks to one of my closely held beliefs, which is that businesses should be allowed to do whatever they like so long as it isn't criminal, and the market will sort it out. I'm always impressed by how quickly the public and consumers punish poor behavior in an open environment, when they know what's going on.